ALIS (contact@alisldn.com) is the data controller for information collected through alisldn.com.
What we collect
When you browse the site, we save your bag and wishlist choices in your browser so the shop works properly. If you sign in with Google, we use Supabase Auth to create and manage your account session using your Google profile ID, name, email address, and profile picture.
If you use the profile page, we may save the details you choose to add, including your name, phone number, delivery address, city, postcode, country, order references, and My Story fields such as where you are from, where you live, the club you support, and the country you represent.
When you place an order, we collect the information needed to process and fulfil it, including your name, email address, phone number, billing details, delivery address, selected products, sizes, product options, and delivery region.
If you submit a product review, we collect your rating, written review, display name, review photos if you upload them, product reviewed, account email, and verified-purchase status.
How we use your data
Your data is used to run the shop, save account bag, wishlist, profile, order-tracking, and collection-archive choices, process payments, fulfil orders, provide delivery updates, verify purchases for customer reviews, moderate reviews, respond to customer enquiries, prevent fraud, and meet legal or tax obligations. We do not use your data for marketing unless you have clearly agreed to it.
If you opt in to marketing emails, we store that consent and sync it with Klaviyo so ALIS updates can be managed and sent properly. You can unsubscribe at any time through the unsubscribe page or any marketing email.
When you sign in, add items to your bag, start checkout, or place an order, relevant customer and order events may be sent to Klaviyo so we can run service messages, abandoned checkout reminders where allowed, and opted-in marketing flows.
Payment
Payments are processed securely by Stripe. Card details are handled by Stripe and are not stored on our servers. Stripe may process payment, billing, fraud prevention, and checkout information under its own privacy terms.
Third parties
We do not sell your personal data. We share data only where needed to operate the site and fulfil your order, including with Google and Supabase for account sign-in and review features, Stripe for checkout and payment processing, Contrado for production and fulfilment, delivery carriers for shipping, Klaviyo for opted-in marketing and customer event automation, and our hosting/service providers for running the website.
Storage
Your bag, wishlist, profile details, My Story details, order references, and collection-archive information may be stored locally in your browser. If you sign in, those details may also be saved to your account so they can be restored later. Order details may be retained where needed for customer service, fulfilment, accounting, legal, fraud prevention, and verified-purchase review checks. Approved reviews and review photos may remain visible on product pages unless removed or anonymised after a valid request.
Your rights
Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email contact@alisldn.com. For further information on your rights, visit ico.org.uk.