All ALIS shirts are made to order. Because each item is manufactured specifically for you, it cannot be returned under UK consumer law for reasons of change of mind or incorrect size selection. This is in line with the Consumer Contracts Regulations 2013, which exempt made-to-order and personalised goods from the standard 14-day cooling-off period.
If your shirt arrives with a manufacturing fault, significant print misalignment, or damage, you are entitled to a remedy under the Consumer Rights Act 2015. Contact us within 14 days of receiving your order with the following:
We will respond within 2 business days. Depending on the nature of the fault we will offer a reprint, partial refund, or full refund.
Please check the size guide on each product page carefully before ordering. Because all shirts are made to order, we cannot accept returns due to sizing errors. If you are unsure about sizing, email us before placing your order and we will help.
To raise a concern about your order:
contact@alisldn.comAll ALIS shirts are printed and dispatched from London by our production partner, Contrado. Every shirt is made to order — nothing is held in stock. Current ALIS products use Contrado's Custom Sports T-Shirt shipping rates.
Each shirt is handmade to order and typically takes 1–3 business days to produce before dispatch. In rare cases, if an item needs to be reprinted, this may take an additional 1–2 days.
Normal delivery for Custom Sports T-Shirt products is charged by destination region:
| Service | UK delivery | EU Countries | Other European | Australia / Japan | North America | Rest Of The World |
|---|---|---|---|---|---|---|
| Normal | £5.99 | £15.50 | £24.99 | £24.99 | £16.50 | £24.99 |
Delivery is usually handled by Royal Mail, DHL, or FedEx depending on destination and parcel routing. Customs duties and import taxes may apply depending on your country; these are outside our control and are the responsibility of the customer.
You will receive a dispatch confirmation email with tracking information once your order has shipped.
During periods of high demand or adverse weather conditions, delivery times may be slightly longer than usual. If your order has not arrived within the expected timeframe, contact us at contact@alisldn.com.
Delivery questions:
contact@alisldn.comThese terms apply to all purchases made through alisldn.com, operated by ALIS (Unit 167980, PO Box 6945, London, W1A 6US, United Kingdom).
By placing an order you agree to these terms.
All shirts are made to order and sales are final except in the case of manufacturing faults, as described in our Returns & Refunds policy.
Prices are shown in GBP. We reserve the right to cancel any order and issue a full refund if a product becomes unavailable or if there is a pricing error on the site.
Nothing in these terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
For any questions about these terms:
contact@alisldn.comALIS (contact@alisldn.com) is the data controller for information collected through alisldn.com.
When you browse the site, we save your bag and wishlist choices in your browser so the shop works properly. If you sign in with Google, we use your Google profile ID, name, email address, and profile picture to create and manage your account session.
When you place an order, we collect the information needed to process and fulfil it, including your name, email address, phone number, billing details, delivery address, selected products, sizes, product options, and delivery region.
Your data is used to run the shop, save account bag and wishlist choices, process payments, fulfil orders, provide delivery updates, respond to customer enquiries, prevent fraud, and meet legal or tax obligations. We do not use your data for marketing unless you have clearly agreed to it.
If you opt in to marketing emails, we store that consent and sync it with Klaviyo so ALIS updates can be managed and sent properly. You can unsubscribe at any time through the unsubscribe page or any marketing email.
When you sign in, add items to your bag, start checkout, or place an order, relevant customer and order events may be sent to Klaviyo so we can run service messages, abandoned checkout reminders where allowed, and opted-in marketing flows.
Payments are processed securely by Stripe. Card details are handled by Stripe and are not stored on our servers. Stripe may process payment, billing, fraud prevention, and checkout information under its own privacy terms.
We do not sell your personal data. We share data only where needed to operate the site and fulfil your order, including with Google for account sign-in, Stripe for checkout and payment processing, Contrado for production and fulfilment, delivery carriers for shipping, Klaviyo for opted-in marketing and customer event automation, and our hosting/service providers for running the website.
Your bag and wishlist may be stored locally in your browser. If you sign in, bag and wishlist details may also be saved to your account so they can be restored later. Order details may be retained where needed for customer service, fulfilment, accounting, legal, and fraud prevention purposes.
Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email contact@alisldn.com. For further information on your rights, visit ico.org.uk.
Data enquiries:
contact@alisldn.comThis site uses a small number of essential cookies and browser storage so the shop, account login, bag, wishlist, and checkout flow work correctly.
Essential cookies are required for core site functions and cannot be switched off through the site. They may include:
The site uses local browser storage to remember your bag and wishlist choices. This is stored on your device and helps your selections remain available while you shop or return to the site.
We do not currently use analytics, advertising, or marketing cookies on this site. If that changes, this policy should be updated and, where required, visitors will be asked for consent before non-essential cookies are set.
We currently send Klaviyo customer and order events from our server after actions such as adding to bag, starting checkout, opting in to marketing, unsubscribing, or placing an order. We have not added Klaviyo's onsite tracking script, popup forms, or marketing cookies. If those are added later, this policy should be updated and, where required, a cookie consent choice should be shown.
Google sign-in and Stripe checkout may set their own cookies when you interact with their services. Those cookies are controlled by Google or Stripe and are covered by their own cookie and privacy policies.
You can control and delete cookies through your browser settings. Disabling cookies may affect how some parts of the site work. For more information, visit aboutcookies.org.
Cookie questions:
contact@alisldn.comFor order issues, questions about sizing, or anything else — email us and we'll get back to you within 2 business days. Always include your order number if your query is about an existing order.
General enquiries & order support:
contact@alisldn.comALIS
Unit 167980
PO Box 6945
London
W1A 6US
United Kingdom
Use this form to opt out of ALIS marketing emails. Order confirmation, shipping, delivery, and customer-service emails may still be sent because they are needed to manage purchases.
Need help with an order instead?
contact@alisldn.comSports Airflow Light 145gsm. Premium lightweight, moisture-wicking, breathable sports jersey. Strong colours using sublimation printing. 100% polyester stretch fabric with strong wash fastness and no loss of colour.
Choose your usual shirt size. If you are between sizes, size up for a more relaxed fit.
Production takes on average 1-3 business days. Please add production time to the delivery time to calculate when your order will be with you. Current ALIS products use Contrado's Custom Sports T-Shirt shipping rates.
Delivery region is selected in the basket before checkout.